services Delivery and returns policies

Delivery and returns policies


Prices and destinations

The shipping costs are charged to the customer and will depend on the country of delivery. They will be specified to the customer during the order confirmation. 

The orders can be delivered to the address given by the user in the following countries: metropolitan France, French Overseas Departments and Territories, Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Lithuania, Latvia, Luxemburg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, United Kingdom, Slovakia, Slovenia, Sweden, Norway, Bosnia Herzegovina, Macedonia, Montenegro, Serbia, Belarus, Ukraine, Morocco, Tunisia, Algeria, USA, Canada, Australia, Singapore, Hong Kong, Japan, China, South Korea, Taiwan, Russia, Brazil, Mexico, Argentina.


The costs are presently the followings and are susceptible to change:

metropolitan France, Monaco and Andorra


European Union, Switzerland and French Overseas Departments


French Overseas Territories, Est Europe countries (outside of Union European Union and Russia), Norway, Maghreb


USA, Canada, Australia, Singapore, Hong Kong, Japan, China, South Korea, Taiwan, Russia, Brazil, Mexico, Argentina


Delivery times

The delivery times are the following and are susceptible to change:

The orders are processed in the three working days following their reception. The delivery times run from this date. Except in case of force majeure, they will be available from 72 hours for France to 4 to 8 working days for other countries, depending on the destination and within the limits of available stocks.

The delivery times can be longer during clearance, sales, or special offers and for discontinued items.



The returns will be at the customer’s initiative, convenience and cost.

The articles must imperatively be in a good condition and put back in their original packaging, with additional packaging to be used to ensure the item is covered entirely; they must not bear any trace of use and they must come with their accessories.

The items will also need to be returned with the delivery forms you will have received in an email to the following address:


6, allée de l’expansion

69 340 Francheville


It is only after checking that these conditions are satisfactory that Tinsels will proceed with the reimbursement of the paid sums on the account of the returned items, to Tinsels the original shipping expense. Otherwise, no reimbursement would be required; the customer would remain the owner of the item, which they will be able to retrieve from Tinsels head office within one month at the latest.



Tinsels reserves the right to choose the haulier and guarantees the orderly delivery of the items. The risks of transport are at the customer’s expense.

 The deliveries are made with La Poste Collisimo services for France. Tinsels does not deliver to PO boxes. The delivery has to be signed for upon receipt. 

If absent at the time of delivery, a notice of procedure is left in the mailbox of the recipient. The later will have 15 days to collect the parcel at their post office.

 Tinsels’ responsibility shall not be involved in cases of late arrival, whatever the reasons. Consequently, no claim for compensation shall be done to Tinsels by the customer, whatever its character.

 However, in the event of reception of an open and/or damaged parcel (a parcel showing visible traces of opening and/or deterioration) the customer must imperatively refuse it. Indeed, the parcels leaving Tinsels’ warehouses are always prepared with great care and must be delivered as such. If a damaged parcel has been left in the customer’s mailbox, or if someone accepts it on the customer’s behalf, the parcel will be considered accepted as it stands. If no reclamation has been done within 3 working days following the reception of the delivery at Tinsels’ customer services: shop@tinsels.fror by recommended letter at 6, allée de l’expansion, 69340 Francheville, FRANCE, Tinsels will not be able to consider eventual disappearances, nor could they proceed to an eventual compensation.

 Any claim expressed after that delay will be rejected. Tinsels will be cleared of all responsibility if the aforementioned conditions are followed.


Non-compliance of the order / damaged item

In accordance with the article L121-20-3 of the French Consumer Code, Tinsels -as a professional- is liable towards the customer regarding the good execution of the obligations resulting from the contract concluded remotely, that these obligations are to be executed by the professional who contracted the contract or by other service providers, without prejudice to their right to claim against the said agents; on the other hand, the company may be released from all or part of the liability by proving that the non-fulfilment or poor fulfilment of the contract is attributable either to the consumer; or to an unforeseeable and unsurmountable act of a third party; or to a case of force majeure.

In case of discrepancies regarding the delivery, that is to say, in case of defective items or non-compliance in nature (error in the colour reference), the customer must make a claim as soon as possible to Tinsels at

Any complaint formulated after the 3 days following the delivery will not be accepted.

The absence of complaint or the non emission of reservations from the customer mean that the delivered item is satisfying and that it will not be subject to subsequent dispute.


Cancellation: right of retraction

In accordance with articleL121-20 of the French Consumer Code as modified by the ruling No 2001-741 from August 23rd, 2001 and the law No 2014-344 from March 17th, 2014, the right of retraction is 14 days as of the following day of the item delivery.

The exercise of this right is carried out through the intermediary of the form one can find in the customer’s Tinsels online account.

The exercise of this right leads to the reimbursement of the payments after qualitative and quantitative checking of the returned items.